Creating a more digitally confident city

Digital Brighton & Hove is a cross-sector partnership which brings together over 300 organisations working to create a more digitally confident city.

Run by digital skills charity Citizens Online in partnership with Brighton & Hove City Council, Digital Brighton & Hove helps local organisations and residents to build digital skills and confidence. We also work with local partners to provide access to technology.

If you, or someone you know, need help with basic digital skills or support getting online, you can call our free helpline: 0808 196 5883. One of our team of trained digital champions will offer friendly, patient support over the phone.

Network Meeting – Wednesday 19th May, 2pm

Our thanks to everyone who attended! The meeting included:

  • Updates from the Digital Brighton & Hove team, including how we are transitioning back to face-to-face support
  • Free Digital Champion training offer for network member groups
  • News from Grace Eyre about their digital inclusion work

Our Covid-19 response

The Covid-19 pandemic has accelerated the shift to digital.

1 in 5 adults are at risk of being left behind as essential services are forced to move online. And service providers and community organisations are facing huge challenges having to switch their service delivery from ‘in-person’ to ‘digital’ support in the space of a few weeks.

It’s therefore never been more important for this network to work together to ensure everyone can access essential services. We’ve put together support offers, useful resources and training to help you and your service users get to grips with this new digital reality.

Started in 2015 as a stand-alone piece of research on digital exclusion, this successful local partnership is now in its fourth phase of funding and delivery.

We currently work closely with a range of local partner organisations. Subscribe to our newsletter to be kept informed of the latest news from the network.

The impact of our work

As of May 2021 the project has:

  • Developed a network of 300+ organisations with 1,000+ people engaged in all aspects of digital inclusion, leadership and transformation
  • Recruited 505 Digital Champions
  • Supported at least 4,700 unique individuals
  • Delivered 7,300+ sessions of digital skills support
  • Created a bespoke signposting resource

In response to the Covid pandemic, we have recruited and trained a further 30 remote volunteer DCs to provide help to residents over the phone. Our Community Digital Champion Anna has been instrumental in distributing 115 tablet devices to Brighton & Hove residents, with the support of the Brighton Employment Project, TechTakeBack and DevicesDotNow. Anna and the team of DCs provide ongoing support to those who have received the tablets. In total, Digital Champions in Brighton & Hove have been helping over 200 people with digital skills since October 2020.

Bristol Superfreighter MK32 Airfix model kit in its cardboard box

Read Michael’s story

“While you can’t see other people or touch them, you can talk to them, you can learn from them, you know. You learn from life, or their life. It’s a life sharing experience…”

Michael was clinically vulnerable and shielding. He called the Digital Brighton & Hove Support Line, and now has a laptop through the DBH/TechTakeBack refurbishment scheme. He receives occasional support from a Digital Champion. Read the whole story at the Citizens Online website.

See more case studies from partners, service users and digital champions on the Citizens Online website here.

Read our Evaluation and Impact Report 2017-2019 (Phase 3) (PDF)

A more digitally confident city

People discussing issues at a DBH Network Meeting

“Digital Brighton and Hove has raised my awareness of the importance of utilising digital technology and not being scared to use it as a tool to improve my working practice and encourage others to do the same.”

– Local partnership member

Our latest tweets

Follow us and be in touch!

Our next network meeting is 15 Sept in person at Jubilee Library, Brighton. Follow the link to sign up & reserve your space - some great speakers to be announced soon & time to share ideas on #DigitalInclusion in the city:

Every day we hear how difficult it is for people when they are experiencing barriers to being online. Just 2 hours left to support the @TechTakeback crowdfunder to help people to connect and access essential services in the digital world we now live in


We're crowdfunding for our #Digissentials Support Package with @DigiBTN_Hove @CitizensOnline1

Aiming to support 10+ families in urgent need of tech devices, data packages and Digital Champion support in #Brighton & #Hove