Creating a more digitally confident city

Digital Brighton & Hove is a cross-sector partnership which brings together over 300 organisations working to create a more digitally confident city.

Run by digital skills charity Citizens Online in partnership with Brighton & Hove City Council, Digital Brighton & Hove helps local organisations and residents to build digital skills and confidence. We also work with local partners to provide access to technology.

If you, or someone you know, need help with basic digital skills or support getting online, you can call our free helpline: 0808 196 5883. One of our team of trained digital champions will offer friendly, patient support over the phone.

Started in 2015 as a stand-alone piece of research on digital exclusion, this successful local partnership is now in its fifth phase of funding and delivery.

We currently work closely with a range of local partner organisations. Subscribe to our newsletter to be kept informed of the latest news from the network.

Digital skills support is never more needed

The Covid-19 pandemic has accelerated the shift to digital.

1 in 5 adults are at risk of being left behind as essential services are forced to move online. And service providers and community organisations are facing huge challenges having to switch their service delivery from ‘in-person’ to ‘digital’ support in the space of a few weeks.

It’s therefore never been more important for this network to work together to ensure everyone can access essential services. We’ve put together support offers, useful resources and training to help you and your service users get to grips with this new digital reality.

The impact of our work

As of May 2021 the project has:

  • Developed a network of 300+ organisations with 1,000+ people engaged in all aspects of digital inclusion, leadership and transformation
  • Recruited 505 Digital Champions
  • Supported at least 4,700 unique individuals
  • Delivered 7,300+ sessions of digital skills support
  • Created a bespoke signposting resource

In response to the Covid pandemic, we have recruited and trained a further 30 remote volunteer DCs to provide help to residents over the phone. One of our Community Digital Champions, Anna, has been instrumental in distributing 115 tablet devices to Brighton & Hove residents, with the support of the Brighton Employment Project, TechTakeBack and DevicesDotNow. Anna and the team of DCs provide ongoing support to those who have received the tablets. In total, Digital Champions in Brighton & Hove have been helping over 200 people with digital skills since October 2020.

Bristol Superfreighter MK32 Airfix model kit in its cardboard box

Read Michael’s story

“While you can’t see other people or touch them, you can talk to them, you can learn from them, you know. You learn from life, or their life. It’s a life sharing experience…”

Michael was clinically vulnerable and shielding. He called the Digital Brighton & Hove Support Line, and now has a laptop through the DBH/TechTakeBack refurbishment scheme. He receives occasional support from a Digital Champion. Read the whole story at the Citizens Online website.

See more case studies from partners, service users and digital champions on the Citizens Online website here.

Read our Evaluation and Impact Report 2017-2019 (Phase 3) (PDF)

A more digitally confident city

People discussing issues at a DBH Network Meeting

“Digital Brighton and Hove has raised my awareness of the importance of utilising digital technology and not being scared to use it as a tool to improve my working practice and encourage others to do the same.”

– Local partnership member

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